our COVID-19 safety and hygiene measures

Enhanced Cleaning & Hygiene Procedures for Guest Rooms

• Compulsory registration, temperature check and health declaration is required for all in-room guests and visitors upon arrival to the Hotel
• The number of guests staying in the same guestroom is limited to maximum 4 people.
• Gathering in guestrooms is strictly prohibited
• All guests are advised to avoid gatherings and to share room with others not from same household
• All guests are advised to maintain social distancing at all times
• Elevated cleaning procedures and protocols in place including the use of disinfectants for wiping all high-touch surfaces (i.e. knobs and handles, remote controls, phones, hairdryer, toilet seat and flush, etc.) upon check-out and spray sterilizing each guest room prior to new guest arrival
• Antiseptic wet tissues placed in each room for Guests use
• Disinfection of room key cards upon check-out

Preventive Measures Applied in The Public Areas Within The Hotel Premises

• We take temperature check to staff when reporting duty
• Our staff has to wear a surgical mask while on duty
• Posters or notices are displayed at working areas as a reminder to staff on personal hygiene and proper procedures on cleaning and disinfection
• All guests are required to wear surgical masks in all indoor public areas
• Regular staff training on sanitation is implemented
• Most frequented surfaces such as doorknobs, handrails, elevator buttons, reception counters, public phones, floor mats, etc. are sanitized hourly by Housekeeping Team
• The Hotel has stopped checking in Guests eligible for the 14-day compulsory quarantine order issued by the Department of Health (list of affected countries/areas); or Guests who are experiencing symptoms such as fever, malaise, dry cough and shortness of breath for the safety and the well-being of all Guests and team members
• Adoption of Health & Travel History declarations for every Guest upon check-in
• Take temperature check for all Guests and arrange for Guests to complete the Health Declaration Form upon check-in
• Hotel has well prepared full protective gear for staff including head cover, eye cover, N95 mask, protective coat, gloves and shoes cover to handle a suspected case of COVID-19 & deep cleaning of the hotel property.

In addition, we have taken precautions at our Spa & Wellness facilities to minimise the risk of any virus spread from intensified sanitation to a temporary closure of steam room and sauna at MiraSpa imposed until further notice. Meanwhile, the number of guests using the swimming pool is limited to 50% of designed capacity according to the latest requlations of HK SAR government. All Guests are requested to make an advance booking to secure their preferred time slot. Find out more here.

Thorough Steps Taken to Ensure Guest Safety During Service Period

• Service staff has to wear surgical mask and gloves throughout the event
• Chefs have to wear surgical mask and gloves when handling and cooking food items
• A non-contact forehead infrared thermometer will be arranged by our Service staff for taking a temperature check to all invited Guests upon arrival of all restaurants and event venue
• Auto-sanitization dispenser is provided at the public area
• Disinfecting wet wipes are ready for each Guest own use
• Social distance of 1.5 metres in practice when queuing at restaurant and service counters, between each table in all restaurants and seating limited to 4 persons on one table only
• All dishwashers are adjusting and running at above 85 degree Celsius which deactivates viruses

While these are the critical steps undertaken to ensure your safety, there are plenty more little things that we have implemented in our procedures from sanitizing room key cards to ensuring social distancing within our staff canteen.